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February 4, 2013

NARI National News

This article originally appeared in NARI’s Tuffin’ It Out series.

It’s been seven years since Laura Taylor joined Lensis Builders Inc. in Manassas, Va. The operations manager had perfect timing—owner Richard Lensis and his wife couldn’t take on the project management role any longer because they wanted to focus on growing the business.

“Before I was there, Richard and his wife would handle the business, sales, planning and high-level management (from the office) of projects,” Taylor says. She says that lead carpenters would oversee the workers, the work and the onsite management. Problem is, jobs were disorganized, and eventually, it became apparent that the lead carpenters had too many to-do items competing for their time.

“The lead carpenters have specialized skills, and it’s more valuable for us to have them using those skills on the worksite than on the phone scheduling appointments,” Taylor says.

As the project manager, Taylor…

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